Customers have the right to cancel an order and return a product within 14 days of receiving it, in accordance with European Union consumer protection directives.
Return Conditions:
- The returned product must be unopened, unused, and in its original packaging.
- Customers must submit a written return request to [contact@kavazon.com] before returning the item.
- Refunds will be processed within 7 days after receiving and inspecting the returned products.
- Return shipping costs are the responsibility of the customer, except in cases of defective or incorrectly sent products.
Non-Returnable Items:
- Opened, used, or damaged products (unless due to a manufacturing defect).
- Custom-made or personalized items.
- Products clearly marked as non-returnable.
- Discounted items (if stated as final sale).
For Manufacturing Defects or Incorrect Products:
If you receive a defective or incorrect product, please contact us within 14 days at [contact@kavazon.com] with photos of the issue. If the defect is confirmed, we will offer a replacement or a full refund, including reimbursement of return shipping costs.
